Shipping policy

Last updated: July 29, 2026

All orders ship from our facility in Israel. This policy explains processing times, shipping rates, delivery estimates, and what to expect with international delivery.

Where We Ship

We ship to more than 180 countries worldwide. The shipping options available for your address are shown at checkout. If your country does not appear at checkout, we are unable to deliver there at this time - contact us at service@gentei.store and we will check whether an alternative is possible.

Processing Time

Orders are processed within 1 to 3 business days (Sunday to Thursday, excluding Israeli public holidays). During launches of limited edition items or busy periods, processing may take a little longer. You will receive a confirmation email when your order ships.

Shipping Rates and Delivery Estimates

Shipping is a flat rate based on your destination region. All rates are in US dollars, and the exact cost for your address is always shown at checkout before payment.

Orders of $100 or more ship free to Israel, the United States, Canada, the United Kingdom, and Europe. The free rate is applied automatically at checkout.

Destination	Rate	Estimated delivery after dispatch
Israel	$25 (free on orders of $100+)	2 to 5 business days
United States, Canada, United Kingdom & Europe	$30 (free on orders of $100+)	5 to 10 business days
China, Turkey & the Balkans	$50	6 to 12 business days
Asia Pacific, the Gulf, India & Latin America	$60	6 to 12 business days
Africa & Central Asia	$80	8 to 15 business days

All parcels are sent with an international express courier. Delivery times are estimates, not guarantees. Carrier delays, customs processing, and peak seasons can extend delivery times.

Tracking

Every order includes a tracking number, sent to you by email once the parcel is dispatched. Please allow up to 48 hours for tracking information to become active.

Customs, Duties, and Taxes

International orders may be subject to import duties, customs fees, and taxes charged by the destination country. These charges are set by your local customs authority, are the responsibility of the recipient, and are not included in our prices or shipping fees. Customs inspections can also delay delivery, which is outside our control. If a parcel is refused or unclaimed and returned to us, shipping and handling costs and any charges billed to us may be deducted from the refund.

Address Accuracy

Please make sure your shipping address is complete and correct at checkout. We are not responsible for parcels delivered to an incorrect address provided by the customer. If a parcel is returned to us due to an incomplete address or a failed delivery, we will contact you about reshipping, and additional shipping fees may apply.

Lost or Damaged Parcels

If your tracking has not updated for an extended period, or your order arrives damaged, contact us at service@gentei.store within 7 days and include your order number, and photos in the case of damage. We will open an investigation with the carrier and arrange a replacement or a refund where the parcel is confirmed lost or arrived damaged.